Please see below our most frequently asked questions and answers. If you have a question that you can’t see here , please feel free to send us a DM on Instagram @shop.thatissovintage and we will get back to you.
Where is your store based?
We are based in the Eastern Suburbs of Melbourne, Victoria, Australia.
Do you wash the items before listing them or should i wash the item when i receive it?
All items are washed and cleaned before listing. The older pieces are hand-washed, modern pieces are machine washed and any stains are treated to the best of our abilities, but we are not perfect! If there is a noticeable stain that we cannot get out, we will reduce the price of the item an we will photograph this clearly and note it upon the listing so you are aware when purchasing. When you receive your item you can decide on the best method of washing depending on your personal preference, but you will not need to wash the item before wearing it.
Can I return my purchase if I don’t like it or it doesn’t fit?
Unfortunately at this time we don’t offer returns. This may change when we are up and running and update our policies, however at this time we try to include as much information and a variety of high quality photos on our website and Instagram to give you confidence when buying the item. If you are not sure or would like further information on an item prior to your purchase , please feel free to send us any queries through Instagram @shop.thatissovintage and we will try to assist you as best we can.
Do you ship worldwide?
Yes absolutely! We ship to most countries. If you are not sure if we can ship to you, the best way to check is by adding an item to your cart and attempting to go through with the order to make sure we ship to your country when looking at shipping options.
I saw an item I really love but it’s sold now, will you restock?
Unfortunately all of our vintage items are one off pieces and therefore we do not restock the same item twice as it is very rare that we will find the exact same item more than once. However, we do have many items that are similar and if you are looking for a particular style you can always try searching the shop or sending us a DM on Instagram or an email to firstname.lastname@example.org.
I saw an item I really love but it’s not my size do you have any other sizes?
Unfortunately all of our vintage items are one off pieces and therefore we only purchase one size of each item as it is very rare that we will find the exact same item more than once. We include measurements in all of our descriptions as vintage sizes and today’s sizes can be very different, so make sure to read the descriptions carefully before you purchase the item. We try to vary our sizes to inclusive of a range of body shapes and sizes as we believe vintage fashion should be an inclusive and body positive experience.
I have some aunthentic vintage items I would like to sell to you, how do I contact you to see if you are interested?
Please send us an email to email@example.com or send us a message on Instagram @shop.thatissovintage and we can discuss the items. We are certainly interested if it fits with the aesthetic of our brand.
I would like to do a social media collaboration or business collaboration with you. How do I get in touch?
All collaboration and business enquiries are welcomed , especially from other growing small businesses. Please contact Bekii at firstname.lastname@example.org